Refund policy

Returns

Due to the personal and hygienic nature of our products, we do not accept returns or exchanges once an order has been delivered.

For your safety and hygiene, opened or used products cannot be returned.

Damaged, Defective or Incorrect Orders

We carefully check every order before it leaves our facility. However, if you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order so we can review the issue.

Please include your order number and, when applicable, clear photos of the product and packaging to help us assess the situation.

Once reviewed, we will determine the appropriate resolution on a case-by-case basis, which may include a replacement or a refund.

Requests received after 48 hours may not be eligible for a replacement or refund.

Need Help?

If you have any questions or concerns about your order, please contact us at hello@essentialsbyjay.com. We’re happy to help.